Privacy Policy

Effective May 25, 2018
iSecretShop is an information technology service provider. Headquartered in Mercer Island, Washington, we provide data collection and reporting solutions to our customers (“Services”). iSecretShop serves as a platform for independent contractors (“Panelists”) to advertise their services to participating data collection companies (“Customers”) and to enter data requested by Customers iSecretShop respects the privacy of every individual who visits (“Website”) and the iSecretShop smartphone applications (“Apps”). This Privacy Policy is our commitment to transparency in communicating how iSecretShop collects, uses, and discloses the information that is collected from you, the visitor of its Website and Apps, as well as the choices you have with respect to the information.

Scope of Policy

This Privacy Policy applies to how we collect, use, and disclose information from Panelists - individuals who register, on their own, to use iSecretShop platform in the capacity of a Panelist with the creation an iSecretShop profile.

Information We Collect

iSecretShop asks for your account information, which includes your name, email address, physical address, phone numbers and PayPal email to register on the site. Various optional extended profile information is also requested. By voluntarily providing iSecretShop with your account information, you represent that you own and consent to our use of such personal data.

Cookies and other Tracking Technologies

iSecretShop uses cookies, beacons, tags, and other tracking technologies to gather demographic information about you, identify your visits to our Website, other interactions with our Website, and personalize your search experience on our Website. We gather information such as internet protocol (IP) addresses, internet service provider (ISP), operating system, browser type, date/time stamp, and store it in log files for identification purposes. To collect this information, a cookie, a standard feature of a website that allows us to store a small amount of data on your computer to allow our web servers to recognize you, may be set on your computer or device when you visit our Website. We may track your use across different websites and services. In some countries, including those in the European Economic Area ("EEA"), the information in this paragraph may be considered personal information under applicable data protection laws. You can control how websites use cookies by changing your cookie settings (, but your modification may limit your use and functionality of some of the features on our Website.

How We Use Your Information

iSecretShop uses the information it collects about you in the following ways:

  • To present via Website, Apps or emails contracting opportunities that fit your profile.
  • To contact you regarding any agreements or accepted terms that you may have with iSecretShop for the Services.
  • To provide you with marketing emails, special offers, advertising campaigns, or newsletters.
  • To provide you with information logs associated with the use of iSecretShop’s Services.
  • To contact you regarding functionality changes to our Services or Website.
  • To develop new features and functionality to our Services and Website.
  • To help personalize searches.
  • To diagnose problems.
  • To find and prevent fraud.
  • To carry out other purposes as disclosed to you through the Website, or found in terms or an agreement between you and iSecretShop.
  • Process for other purposes for which we obtain your consent.
How We Share Your Information

iSecretShop shares the information it collects about you in the following ways:

  • iSecretShop Customers - iSecretShop shares your information with participating Customers to facilitate matching Panelists with specific data collection opportunities.
  • Third Party Providers - iSecretShop may share your information with third party providers that provide services on our behalf or resellers who provide iSecretShop Services. These companies may assist with marketing support, processing credit card payments, content delivery, email, providing sales leads, and customer support. Third party providers may only process personal information pursuant to iSecretShop’s instructions, and in compliance with the Privacy Policy and other applicable regulations.
  • Aggregated or De-identified Data - We may disclose or use aggregated or de-identified information with third party providers for research purposes relating to our Services.
  • As Required by Law or Similar Investigations - To comply with legal obligations (e.g. subpoena) or investigate potential legal violations. iSecretShop may be required to share personal data in response to lawful requests from public authorities including to meet national security and/or law enforcement requirements.
  • Safety - We may disclose your information to protect and defend the safety of iSecretShop in connection with investigating and preventing fraud or security issues.
  • Consent - iSecretShop may share your information with your consent.
Your Choices

You may unsubscribe from receiving ‘Available Opportunity’ emails from iSecretShop at any time by using the “Unsubscribe” link in the email received, or by emailing us at You can unsubscribe from individual Customer emails by clicking the link at the bottom of the email. If you accept contracts from Customers, you may not unsubscribe from communications regarding the contract. As outlined in the Section, Cookies and other Tracking Technologies, you can also control your cookie settings. With respect to your account information, you may update, correct or delete information that you provided to us by logging into your iSecretShop account or contacting us at You can completely delete your account by emailing Minimal identifying information will be retained in the event of existing fraud concerns.

Legal Basis For Processing Personal Information

For individuals in the EEA, iSecretShop’s legal basis for collecting and using your personal information will depend on the personal information collected and the specific context in which we collect it. iSecretShop will process personal information from you where, a) we have your consent to do so, b) where processing is necessary for iSecretShop to perform Services pursuant to an agreement, or c) where processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information, or may otherwise need the personal information to protect your vital interests or those of another person. At any time, you have the right to withdraw or decline consent. If you do not provide the requested information, iSecretShop will not be able to perform Services for you. Also, you have the right to object where we rely on our legitimate interests to process your personal information.

International Transfers

iSecretShop is a US company and stores your information in its data centers in the United States. iSecretShop may transfer your personal information to countries other than the country in which you live. Whenever iSecretShop transfers personal information originating from the EEA or Switzerland to other countries not deemed adequate under applicable data protection law, it will do so on the basis of EU Standard Contractual Clauses.

Data Subject Rights

Individuals located in the EEA may have additional statutory rights available to them with respect to their personal information, including the right to access your personal information, have it erased, have it corrected, or object to or restrict processing. If you would like to make such a request, please email and we will respond within thirty (30) days. iSecretShop will need to verify that the individual is inquiring about his/her own information before we can assist with the request. We will comply with such requests to the extent legally required by applicable law. For EU individuals, you also have the right to lodge a complaint with the supervisory authority.


Our Website and/or Services is not directed at children and our services are designed for businesses. We do not knowingly collect information from or about children under 13 years of age, and use of our services by children under 13 years of age is forbidden.

Changes To Privacy Policy

iSecretShop reserves the right to modify this Privacy Policy at any time, however, should we change the Privacy Policy in a material way, a notice will be posted on our website along with the updated Privacy Policy. If you disagree with the changes, you may terminate your Services.

Contact Us

If you have any questions or concerns over this Privacy Policy, or wish to exercise any of your statutory rights, please contact us at:


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We reserve the right to make changes to this policy. Any changes to this policy will be posted.


Do I have to have a smartphone?

Absolutely Not. Using a smartphone gives you tremendous advantages like completing assignments from the field – without having any homework to do later, but it is by no means necessary. On the iSecretShop system you can use a smartphone app, the mobile web, a computer at home – or ANY combination of the three! It’s all about making it easier (and more convenient) for you!

What is iSecretShop’s Payment Policy?

iSecretShop is a software platform and a job board. We do not pay shoppers. Our clients (the ones offering the opportunities) do. Every company has its own Payment Policy. Some jobs pay within days, others on a monthly schedule. All Payment Policies are published for you to review prior to agreeing to do any work.

How do I qualify as a Mystery Shopper? Do I have to apply?

As an adult consumer, your opinions and observations are extremely important. Registering is fast and free – and you’ll be able to start taking assignments right away! There is no application process, and you ‘qualify’ because your opinion matters.